@font-face{font-family:Plus Jakarta Sans;font-style:normal;font-weight:200 800;font-display:swap;src:url(/assets/plus-jakarta-sans-latin-eXO_dkmS.woff2) format("woff2");unicode-range:U+0000-00FF,U+0131,U+0152-0153,U+02BB-02BC,U+02C6,U+02DA,U+02DC,U+0304,U+0308,U+0329,U+2000-206F,U+20AC,U+2122,U+2191,U+2193,U+2212,U+2215,U+FEFF,U+FFFD}:root{--bg: #f5f6f8;--surface: #ffffff;--surface-alt: #f8f9fb;--surface-hover: #eef1f5;--border: #dde1e8;--border-strong: #c9cfd9;--heading: #0b0d12;--text: #1b2130;--text-subtle: #5b6472;--text-muted: #6b7482;--placeholder: #8a93a1;--link: #1d4ed8;--link-hover: #1e40af;--accent: #2563eb;--accent-hover: #1d4ed8;--accent-text: #ffffff;--accent-soft: #e8effd;--accent-on-soft: #1d4ed8;--inverse-bg: #0b0d12;--inverse-hover: #262d3b;--inverse-text: #ffffff;--tool-bg: #f1f3f6;--nav-bg: #ffffff;--nav-border: #e1e5eb;--nav-active: #1b2130;--nav-active-text: #ffffff;--composer-focus: #3d6fe0;--composer-ring: rgba(61, 111, 224, .18);--raised-shadow: 0 16px 40px rgba(15, 23, 42, .08);--dot-can-wait: #8e98a7;--dot-slowed: #d97706;--dot-stopped: #dc2626;--info-bg: #e8effd;--info-border: #b9cdf6;--info-icon: #1d4ed8;--warn-bg: #fff8eb;--warn-border: #f5cf8a;--warn-icon: #b45309;--error-bg: #fdf2f2;--error-border: #f2b8b8;--error-icon: #b91c1c;--success-bg: #effaf3;--success-border: #a7dcb8;--success-icon: #15803d;--focus: #2563eb;--field-bg: #ffffff;--radius: 18px;--radius-control: 12px;--gap: 16px;color-scheme:light}:root[data-theme=dark]{--bg: #0b0d12;--surface: #151922;--surface-alt: #12161e;--surface-hover: #1d2230;--border: #2a3140;--border-strong: #353d4e;--heading: #ffffff;--text: #e9edf3;--text-subtle: #a3acba;--text-muted: #8e98a7;--placeholder: #6f7988;--link: #8db4ff;--link-hover: #b8d0ff;--accent: #2563eb;--accent-hover: #3b76f0;--accent-text: #ffffff;--accent-soft: #182543;--accent-on-soft: #a9c8ff;--inverse-bg: #ffffff;--inverse-hover: #e9edf3;--inverse-text: #0b0d12;--tool-bg: #1d2230;--nav-bg: #141820;--nav-border: #222835;--nav-active: #262d3b;--nav-active-text: #ffffff;--composer-focus: #3d6fe0;--composer-ring: rgba(61, 111, 224, .18);--raised-shadow: 0 24px 60px rgba(0, 0, 0, .45);--dot-can-wait: #9aa4b2;--dot-slowed: #fbbf24;--dot-stopped: #f87171;--info-bg: #182543;--info-border: #2a4475;--info-icon: #8db4ff;--warn-bg: #2e2208;--warn-border: #6b4e12;--warn-icon: #fbbf24;--error-bg: #34151a;--error-border: #6e2a33;--error-icon: #f87171;--success-bg: #0f2a1b;--success-border: #1f6b3f;--success-icon: #4ade80;--focus: #5b8cff;--field-bg: #0f131a;color-scheme:dark}:root[data-theme=contrast]{--bg: #000000;--surface: #000000;--surface-alt: #000000;--surface-hover: #1a1a1a;--border: #ffffff;--border-strong: #ffffff;--heading: #ffffff;--text: #ffffff;--text-subtle: #ffffff;--text-muted: #ffffff;--placeholder: #c0c0c0;--link: #ffff01;--link-hover: #ffff01;--accent: #ffff01;--accent-hover: #ffff01;--accent-text: #000000;--accent-soft: #000000;--accent-on-soft: #ffff01;--inverse-bg: #ffff01;--inverse-hover: #ffff01;--inverse-text: #000000;--tool-bg: #000000;--nav-bg: #000000;--nav-border: #ffffff;--nav-active: #ffff01;--nav-active-text: #000000;--composer-focus: #ffff01;--composer-ring: transparent;--raised-shadow: none;--dot-can-wait: #ffffff;--dot-slowed: #ffff01;--dot-stopped: #ffff01;--info-bg: #000000;--info-border: #ffffff;--info-icon: #ffff01;--warn-bg: #000000;--warn-border: #ffffff;--warn-icon: #ffff01;--error-bg: #000000;--error-border: #ffffff;--error-icon: #ffff01;--success-bg: #000000;--success-border: #ffffff;--success-icon: #ffff01;--focus: #ffff01;--field-bg: #000000;color-scheme:dark}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font-family:Plus Jakarta Sans,Segoe UI,system-ui,-apple-system,sans-serif;font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased}h1,h2,p{margin:0}a{color:var(--link)}a:hover{color:var(--link-hover)}.icon{flex-shrink:0}button:disabled{cursor:not-allowed}.shell{min-height:100vh;display:flex;flex-direction:column}.shell-center{justify-content:center;padding:24px 16px}.content{flex-grow:1;width:100%;max-width:1040px;margin:0 auto;padding:32px 24px 48px;display:flex;flex-direction:column;gap:var(--gap)}.content-narrow{max-width:820px;padding-top:72px;gap:28px}.stack{display:flex;flex-direction:column;gap:var(--gap)}.row{display:flex;align-items:center;gap:8px;flex-wrap:wrap}.row-between{justify-content:space-between}.subtle{color:var(--text-subtle)}.footnote{font-size:13px}.eyebrow{font-size:13px;font-weight:600;letter-spacing:.06em;text-transform:uppercase;color:var(--text-muted)}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.header{padding:20px 28px;display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:16px}.brand{display:flex;align-items:center;gap:12px}.wordmark{display:block;width:75px;height:32px;background-color:var(--heading);-webkit-mask:url(/assets/telcion-wordmark-DTxqNjY9.png) no-repeat left center / contain;mask:url(/assets/telcion-wordmark-DTxqNjY9.png) no-repeat left center / contain}.brand-product{font-size:15px;font-weight:600;color:var(--text-muted)}.tabs{display:flex;flex-wrap:wrap;gap:2px;padding:4px;border-radius:999px;background:var(--nav-bg);border:1px solid var(--nav-border)}.tab{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;min-height:36px;padding:0 16px;border:0;border-radius:999px;background:transparent;color:var(--text-subtle);cursor:pointer;font:inherit;font-size:14px;font-weight:500;white-space:nowrap}.tab:hover{color:var(--text)}.tab-active,.tab-active:hover{background:var(--nav-active);color:var(--nav-active-text);font-weight:600}.signed-in{display:flex;align-items:center;gap:10px}.signed-in-name{font-size:14px;font-weight:500;color:var(--text-subtle)}.avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;background:var(--inverse-bg);color:var(--inverse-text);font-size:13px;font-weight:800}.footer{padding:20px 28px 28px;display:flex;flex-wrap:wrap;justify-content:center;gap:6px;font-size:14px;color:var(--text-subtle)}.phone-link{font-weight:600;text-decoration:none}.phone-link:hover{text-decoration:underline}.ask,.sent{display:flex;flex-direction:column;gap:28px}.ask-head{display:flex;flex-direction:column;align-items:center;gap:12px;text-align:center}.hero-title{font-size:40px;line-height:1.1;font-weight:800;letter-spacing:-.03em;color:var(--heading)}.hero-lede{max-width:560px;font-size:17px;color:var(--text-subtle)}.composer{display:flex;flex-direction:column;margin:0;background:var(--surface);border:1px solid var(--border);border-radius:22px;box-shadow:var(--raised-shadow)}.composer:focus-within,.composer-dragging{border-color:var(--composer-focus);box-shadow:0 0 0 4px var(--composer-ring),var(--raised-shadow)}.composer-input{position:relative;width:100%;min-height:150px;max-height:60vh;overflow-y:auto;padding:24px 24px 8px;color:var(--text);font-size:18px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere;cursor:text}.composer-input[data-empty=true]:before{content:attr(data-placeholder);position:absolute;inset:24px 24px auto;color:var(--placeholder);pointer-events:none}.composer-input:focus{outline:none}.composer-input[aria-disabled=true]{cursor:not-allowed;color:var(--text-subtle)}.inline-file{position:relative;display:block;width:fit-content;max-width:100%;margin:8px 0;-webkit-user-select:none;user-select:none}.inline-file-image{display:block;max-width:100%;max-height:240px;min-width:48px;min-height:48px;border:1px solid var(--border);border-radius:12px;background:var(--tool-bg)}.inline-file-chip{display:inline-flex;align-items:center;gap:8px;padding:8px 40px 8px 12px;border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-alt);font-size:14px;font-weight:600}.inline-file-chip svg{flex-shrink:0;color:var(--text-subtle)}.inline-file-remove{-webkit-appearance:none;-moz-appearance:none;appearance:none;position:absolute;top:6px;right:6px;display:grid;place-items:center;width:28px;height:28px;border:0;border-radius:999px;background:#0b0d12b8;color:#fff;cursor:pointer}.inline-file-chip+.inline-file-remove{top:50%;transform:translateY(-50%);background:transparent;color:var(--text-subtle)}.inline-file-remove:hover{background:#0b0d12e6}.inline-file-chip+.inline-file-remove:hover{background:var(--surface-hover);color:var(--text)}.inline-file-remove:focus-visible{outline:2px solid var(--focus);outline-offset:1px}.composer-input[aria-disabled=true] .inline-file-remove{display:none}.composer-bar{display:flex;flex-wrap:wrap;align-items:center;justify-content:space-between;gap:12px;padding:12px 14px 14px}.composer-tools{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.tool{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;gap:8px;min-height:44px;padding:0 14px;border-radius:var(--radius-control);background:var(--tool-bg);border:1px solid var(--border);color:var(--text);cursor:pointer;font:inherit;font-size:14px;font-weight:600}.tool .icon{color:var(--text-subtle)}.tool:hover:not(:disabled):not([aria-disabled=true]){border-color:var(--border-strong)}.tool-icon{width:44px;padding:0;justify-content:center}.tool:disabled,.tool[aria-disabled=true]{cursor:not-allowed;opacity:.6}.tool:focus-visible,.tool-icon:focus-within{outline:2px solid var(--focus);outline-offset:2px}.tool-select{position:relative;display:inline-flex;align-items:center}.tool-select select{-webkit-appearance:none;-moz-appearance:none;appearance:none;padding:0 36px 0 32px}.tool-select>.dot,.tool-select>.icon{position:absolute;pointer-events:none;color:var(--text-subtle)}.tool-select>.dot,.tool-select>.icon:first-child{left:14px}.tool-select>.icon:last-child{right:14px}.tool-select select option{background:var(--surface);color:var(--text)}.send{min-height:48px;padding:0 22px;gap:10px;border-radius:14px;font-size:15px;font-weight:700}.dot{width:8px;height:8px;flex-shrink:0;border-radius:50%}.dot-can-wait{background:var(--dot-can-wait)}.dot-slowed{background:var(--dot-slowed)}.dot-stopped{background:var(--dot-stopped)}.file-list{margin:0;padding:4px 14px 0;list-style:none;display:flex;flex-wrap:wrap;gap:8px}.file-row{display:flex;align-items:center;gap:10px;max-width:100%;padding:6px;border:1px solid var(--border);border-radius:var(--radius-control);background:var(--surface-alt)}.file-thumb{display:grid;place-items:center;width:36px;height:36px;flex-shrink:0;overflow:hidden;border-radius:8px;background:var(--tool-bg);color:var(--text-subtle)}.file-thumb img{width:100%;height:100%;object-fit:cover}.file-text{display:flex;flex-direction:column;min-width:0;line-height:1.3}.file-name{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:600}.file-size{font-size:12px}.file-remove{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:grid;place-items:center;width:28px;height:28px;border:0;border-radius:8px;background:transparent;color:var(--text-subtle);cursor:pointer}.file-remove:hover:not(:disabled){background:var(--surface-hover);color:var(--text)}.file-remove:focus-visible{outline:2px solid var(--focus);outline-offset:1px}.composer-notes{display:flex;flex-direction:column;gap:8px;margin-top:-16px;padding:0 8px}.composer-notes:not(:has(*:not(:empty))){display:none}.sent{gap:20px}.sent-head{display:flex;flex-direction:column;gap:6px}.message{display:flex;gap:12px;align-items:flex-start}.message-mine{flex-direction:column;align-items:flex-end;gap:8px}.bubble{max-width:560px;padding:16px 20px;font-size:16px}.bubble-mine{border-radius:20px 20px 6px;background:var(--accent);color:var(--accent-text);white-space:pre-wrap;overflow-wrap:anywhere}.sent-image{display:block;max-width:100%;max-height:320px;margin:10px 0;border-radius:12px}.sent-file{display:flex;align-items:center;gap:8px;width:fit-content;margin:10px 0;padding:8px 12px;border-radius:var(--radius-control);background:#ffffff29;font-size:14px;font-weight:600}.bubble-desk{display:flex;flex-direction:column;gap:14px;padding:18px 20px;border-radius:20px 20px 20px 6px;background:var(--surface);border:1px solid var(--border)}.bubble-author{font-size:13px;font-weight:700;color:var(--heading)}.desk-avatar{display:grid;place-items:center;width:36px;height:36px;flex-shrink:0}.mark{display:block;width:36px;height:36px;background-color:var(--heading);-webkit-mask:url(/assets/telcion-mark-BHuErZSm.png) no-repeat center / contain;mask:url(/assets/telcion-mark-BHuErZSm.png) no-repeat center / contain}.tags{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.tag{display:inline-flex;align-items:center;gap:6px;padding:4px 10px;border-radius:999px;background:var(--surface);border:1px solid var(--border);font-size:12px;font-weight:600;color:var(--text-subtle)}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);padding:22px 24px;display:flex;flex-direction:column;gap:var(--gap);min-width:0}.card-head{display:flex;flex-direction:column;gap:4px}.card h2{display:flex;align-items:center;gap:8px;font-size:18px;line-height:1.3;font-weight:700;letter-spacing:-.01em;color:var(--heading)}.count{background:var(--tool-bg);border:1px solid var(--border);color:var(--text-subtle);border-radius:999px;font-size:12px;line-height:16px;font-weight:600;padding:2px 8px}.field{display:flex;flex-direction:column;gap:6px}.field-row{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:var(--gap)}.field-hint{color:var(--text-subtle);font-size:13px;line-height:1.4}.field-hint-error{color:var(--error-icon)}.label{font-weight:600;font-size:14px}.plain-list{margin:0;padding:0;list-style:none}.input,select.input{width:100%;min-height:44px;padding:10px 14px;background:var(--field-bg);border:1px solid var(--border);border-radius:var(--radius-control);color:var(--text);font:inherit;font-size:14px}.input::placeholder{color:var(--placeholder)}.input:hover{border-color:var(--border-strong)}.input:focus{outline:none;border-color:var(--composer-focus);box-shadow:0 0 0 3px var(--composer-ring)}.input[aria-invalid=true]{border-color:var(--error-icon)}.input:disabled{background:var(--surface-alt);color:var(--text-subtle);cursor:not-allowed}.search{position:relative;flex:1 1 240px;display:flex;align-items:center;color:var(--text-subtle)}.search .icon{position:absolute;left:14px;pointer-events:none}.search .input{padding-left:38px}.button{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;padding:0 18px;background:var(--accent);border:1px solid var(--accent);border-radius:var(--radius-control);color:var(--accent-text);cursor:pointer;font:inherit;font-size:14px;font-weight:700;white-space:nowrap}.button:hover:not(:disabled){background:var(--accent-hover);border-color:var(--accent-hover)}.button:disabled{background:var(--nav-border);border-color:var(--nav-border);color:var(--text-muted)}.button-light{background:var(--inverse-bg);border-color:var(--inverse-bg);color:var(--inverse-text)}.button-light:hover:not(:disabled){background:var(--inverse-hover);border-color:var(--inverse-hover)}.button-subtle{background:transparent;border-color:var(--border);color:var(--text);font-weight:600}.button-subtle:hover:not(:disabled){background:var(--surface-hover);border-color:var(--border-strong)}.button-large{min-height:48px;padding:0 22px}.button-small{min-height:36px;padding:0 14px;font-weight:600}.button:focus-visible,.tab:focus-visible,.phone-link:focus-visible,.open-chat:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.notice{display:flex;align-items:flex-start;gap:10px;background:var(--info-bg);border:1px solid var(--info-border);border-radius:14px;padding:12px 16px;font-size:14px}.notice-icon{display:flex;color:var(--info-icon)}.notice-body{display:flex;flex-direction:column;gap:2px;min-width:0}.notice-title{font-weight:700}.notice-warn{background:var(--warn-bg);border-color:var(--warn-border)}.notice-warn .notice-icon{color:var(--warn-icon)}.notice-error{background:var(--error-bg);border-color:var(--error-border)}.notice-error .notice-icon{color:var(--error-icon)}.notice-success{background:var(--success-bg);border-color:var(--success-border)}.notice-success .notice-icon{color:var(--success-icon)}.list{list-style:none;margin:0 -12px;padding:0;display:flex;flex-direction:column}.list-row+.list-row{border-top:1px solid var(--border)}.list-item{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:14px 12px}.list-main{display:flex;flex-direction:column;gap:2px;min-width:0}.list-side{display:flex;align-items:center;gap:16px;flex-shrink:0}.ticket-id{color:var(--text-muted);font-variant-numeric:tabular-nums;font-size:12px;font-weight:600}.ticket-summary{overflow-wrap:anywhere;font-weight:600;color:var(--heading)}.list .subtle{font-size:13px}.open-chat{-webkit-appearance:none;-moz-appearance:none;appearance:none;display:inline-flex;align-items:center;gap:4px;min-height:36px;padding:0 8px;border:0;border-radius:var(--radius-control);background:none;color:var(--link);cursor:pointer;font:inherit;font-size:14px;font-weight:600;white-space:nowrap}.open-chat:hover{background:var(--surface-hover);text-decoration:underline}.ticket-actions{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:0 12px 14px;margin-top:-6px}.ticket-action-note{font-size:13px;color:var(--text-subtle)}.ticket-action-note-success{color:var(--success-icon)}.ticket-action-note-warn{color:var(--warn-icon)}.ticket-action-note-error{color:var(--error-icon)}.pill{background:var(--accent-soft);border:1px solid var(--info-border);border-radius:999px;color:var(--accent-on-soft);font-size:12px;font-weight:600;padding:3px 10px;white-space:nowrap}.pill-closed{background:var(--tool-bg);border-color:var(--border);color:var(--text-subtle)}.modal-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:10;display:grid;place-items:center;padding:16px;background:#0b0d1299}.modal{width:100%;max-width:480px;max-height:calc(100vh - 32px);overflow-y:auto;padding:24px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--raised-shadow)}.modal-head{display:flex;flex-direction:column;gap:4px}.modal-head h2{font-size:22px;line-height:1.2;font-weight:800;letter-spacing:-.02em;color:var(--heading)}.modal-textarea{min-height:110px;resize:vertical;line-height:1.5}.modal-actions{justify-content:flex-end}.empty{display:flex;flex-direction:column;align-items:center;gap:8px;padding:28px 12px;color:var(--text-subtle);text-align:center}.state-panel{display:flex;flex-direction:column;align-items:center;text-align:center;gap:14px;max-width:520px;margin:0 auto;padding:32px 24px}.state-panel h1{font-size:28px;line-height:1.2;font-weight:800;letter-spacing:-.02em;color:var(--heading)}.state-panel .subtle{max-width:420px}.state-icon{display:grid;place-items:center;width:56px;height:56px;border-radius:50%}.state-icon-error{background:var(--error-bg);border:1px solid var(--error-border);color:var(--error-icon)}.skeleton-header,.skeleton-block{background:linear-gradient(90deg,var(--surface),var(--surface-hover),var(--surface));background-size:200% 100%;border-radius:var(--radius);animation:shimmer 1.4s ease-in-out infinite}.skeleton-header{height:44px;width:240px;border-radius:999px}.skeleton-block{height:160px}:root[data-theme=contrast] .skeleton-header,:root[data-theme=contrast] .skeleton-block{background:none;border:1px solid var(--border);animation:none}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}@media(prefers-reduced-motion:reduce){.skeleton-header,.skeleton-block{animation:none}}@media(max-width:720px){.field-row{grid-template-columns:minmax(0,1fr)}.header{padding:16px}.tabs{order:3;width:100%;justify-content:space-between}.tab{flex:1;justify-content:center;padding:0 10px}.signed-in-name{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0);white-space:nowrap}.content,.content-narrow{padding:24px 16px 40px}.hero-title{font-size:30px}.hero-lede{font-size:16px}.composer-input{padding:18px 18px 8px;font-size:16px}.send{width:100%}.card{padding:18px 16px}.list-item{flex-direction:column;align-items:flex-start;gap:8px}.list-side{gap:12px}.footer{padding:16px 16px 24px}}
